APA (7th ed.) Citation

Crosby. (1989). Let's talk quality: 96 questions you always wanted to ask Philip Crosby. McGraw-Hill.

Chicago Style (17th ed.) Citation

Crosby. Let's Talk Quality: 96 Questions You Always Wanted to Ask Philip Crosby. New York: McGraw-Hill, 1989.

MLA (8th ed.) Citation

Crosby. Let's Talk Quality: 96 Questions You Always Wanted to Ask Philip Crosby. McGraw-Hill, 1989.